SSA11
In 2011, the customer survey received 10,289 responses from end-users of business software – a clear record for the Awards, and also one of the largest pieces of business opinion research ever conducted in the UK.
In addition to quantative survey questions, the SSA survey also contained an optional comments box for customers to leave their thoughts (which would always be kept anonymous, to encourage honest responses). In 2011, 46% of respondents chose to leave comments – that's over 4,700 pieces of qualitative data on how well the business software industry is serving its customers.
You can check out the SSA11 winners and finalists here.
SSA10
In 2010, the end-user survey was expanded in order to explore business software customer satisfaction in more depth.
The established SSA metrics of ease of use, functionality, reliability, and value for money were joined by likelihood to repurchase, likelihood to recommend to others, and overall satisfaction with the provider. This extra insight gave entrants a much richer picture of how their customers feel.
For the full list of winners and finalists, download the 2010 Award Winners Annual (PDF, 640kB).
SSA09
Over 8,100 business software users took part in the Software Satisfaction Awards 2009 survey – making it of the UK's largest individual pieces of business opinion research.
As in 2008, the survey encompassed a wide range of software for various business disciplines and, in total, over 100 business software products were represented, from 72 vendors.
All of the software houses and resellers that reached the SSA09 shortlist – and of course the worthy category winners – feature in the 2009 Award Winners Annual (PDF, 2.2MB).
SSA08
The customer survey for SSA08 attracted over 5,900 responses, nearly three times the volume of the previous year and clear evidence of the importance of software solutions to business users.
For a full run-down of 2008's winners and finalists, and a selection of topical editorial features from our business writers, you can download the 2008 Award Winners Annual (PDF, 8.1Mb).
SSA07
SSA07 expanded beyond 2006's remit of Accounting & Finance to include the business disciplines of HR, Training, CRM, and Business Intelligence.
For a full run-down of 2007's winners and finalists download the SSA07 Award Winners Annual (PDF, 8.3Mb).
One particular highlight of 2007 was Barry Cryer OBE, our guest speaker at the Awards Dinner, reciting a specially penned poem called 'Ode to the Awards', featuring witty mentions of our Award winners and nominees. You can listen to Barry's poem here (MP3, 3Mb).
SSA06
It all started in 2006 with just one Accounting & Finance category.
This business critical function relies heavily on effective process management and supporting technology, so we created the Software Satisfaction Awards to honoured the 'best in class' across important customer satisfaction attributes of: reliability; ease of use; functionality; and value for money.
The winners and finalists in each category of SSA06 are listed below:
Reliability
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Ease of use
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Functionality
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Value for money
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